Refund policy

Return & Refund Policy

At Shahnasa, we want you to receive your order in good condition and as described on our website.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• Your name and phone number

• Clear photos or a video showing the issue

• A brief description of the problem

We will review the issue and, where appropriate, arrange a replacement or refund.

Change of Mind

Returns for a change of mind may be considered depending on the product and its condition. The item must be unused, in its original condition, and returned with its original packaging where applicable.

Some products may not be eligible for return because of their nature, hygiene considerations, or other applicable restrictions.

Return Shipping

If an item is confirmed to be damaged, defective, or incorrectly supplied by Shahnasa, we will provide appropriate instructions for the return.

For other approved returns, return shipping arrangements may depend on the circumstances of the order.

Refunds

Once an approved return is received and inspected, we will inform you of the outcome.

Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.

For Cash on Delivery orders, we will contact the customer to arrange the appropriate refund method.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Cancellation may not be possible after an order has been processed or dispatched.

Contact Us

For return, refund, or cancellation requests, please contact us through our Contact Us page and include your order details.

Shahnasa reserves the right to review each return or refund request individually and in accordance with applicable laws and regulations.