Terms of service

Terms of Service

Welcome to Shahnasa. By accessing or purchasing from our online store, you agree to the following terms.

General

Shahnasa offers a range of everyday, trending, and practical products for customers in Pakistan and selected international destinations.

We reserve the right to update product information, pricing, availability, and store policies when necessary.

Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, and availability. Colors, dimensions, packaging, and other details may vary slightly from the actual product.

Orders

When you place an order, you are submitting a request to purchase the selected products.

For Cash on Delivery orders, we may contact you to confirm the order before dispatch.

We reserve the right to cancel or decline an order where there is an error in product information, pricing, availability, delivery information, or where an order cannot reasonably be fulfilled.

Prices and Payment

All prices shown on the store are in Pakistani Rupees unless otherwise stated.

Cash on Delivery is available for eligible orders in Pakistan.

International orders, where available, may be subject to different shipping charges and delivery conditions.

Shipping

Shipping and estimated delivery times are described on our Shipping & Delivery page.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, incorrect customer information, or circumstances outside our control.

Returns and Refunds

Returns, refunds, damaged products, defective products, incorrect products, and cancellations are handled according to our Return & Refund Policy.

Customer Information

Customers are responsible for providing accurate contact and delivery information, including their name, phone number, city, and complete delivery address.

Shahnasa is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Prohibited Use

Customers must not use the store for unlawful purposes or attempt to interfere with, damage, or gain unauthorized access to the website or its systems.

Changes to These Terms

We may update these Terms of Service when necessary. Changes will be posted on this page.

Contact

For questions about these terms, orders, or our services, please use our Contact Us page.

By using this website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.